They had such poor customer service, to say the least.
Yesterday, after waiting days for my order that was apparently dispatched Thursday of last week, i decided that enough was enough. I heard back from the general manager who told me it wasn't actually dispatched and it would be dispatched tomorrow (today) i went mental and replied with a pretty pissed off e-mail. I told him that id been waiting for far too long, i wanted my postage refunded and i wanted it sent by courier on next day delivery for the aggravation, annoyance and time wasting they had caused me (amongst lying, ignoring and being generally shit!) He replied and agreed, so it eventually turned up today. I don't think i've ever had to wait so long for a parcel that should supposedly take 3-5 working days.
Anyway, thats the downs, on the up side, the make-up is good and although it was a looong wait, it was worth it. The eyeshadows are so pigmented and the nail varnishes are surprisingly much better than i thought. I've already got quite a few sleek products, but i'm glad i did get the bits i bought as it comes in at such a steal for 50% off.
For anyone wondering, i would buy their products again, but from Superdrug. I'd never waste my time on their site. I didn't want this post to reflect how bad their customer service is or how not only me, but many other people have been pissed around by them, but the "50% off event" was completely un-organised and ridiculous. They need to work on the problems they encountered with this sale before they even conceder doing another one. (Which they are apparently doing, for anyone that missed out. Beware!)
I don't plan on really doing reviews or anything in this post as i'll wait till i use them, but for now, here's a few of the bits i got.
Did anyone else buy anything from them or try and get anything? How did you get along with it?
